Draven Cabinet
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Estimated Delivery:Aug 08 - Aug 12
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Free Shipping & Returns: On all orders over $75
Draven Cabinet
Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.
We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.
Shipping Information
We are committed to providing worldwide shipping to over 200 countries and islands. Our goal is to deliver exceptional value and service, ensuring a seamless shopping experience for all our customers.
Processing & Shipping Times
🕒 Processing Time:
- All orders require 2-7 business days for production (may take longer during peak seasons or holidays).
📦 Shipping Time by Region:
| Location | Processing Time | Estimated Delivery |
|---|---|---|
| USA (Mainland) | 4-7 business days | 2-7 business days |
| USA (HI, AK, PR, Guam) | 4-7 business days | 5-10 business days |
| Canada | 4-7 business days | 7-10 business days |
| International | 4-7 business days | 7-28 business days |
Do You Ship Worldwide?
✅ Yes! We offer flat-rate international shipping to over 200 countries. However, if we are unable to ship to your location, we will notify you via email.
Customs & Import Fees
🚨 Please note: We are not responsible for customs fees or import taxes that may be applied once your order reaches your country. By placing an order, you acknowledge that additional fees may apply upon delivery.
Tracking Your Order
🔍 Tracking Information:
- Once your order ships, you will receive an email with a tracking number.
- It may take 1-3 business days for tracking updates to appear in the system.
- Some orders may arrive in separate packages for logistical reasons.
📩 If you have any issues with tracking, please reach out to us at contact@cozypatio.shop, and we’ll be happy to assist you!
Discover more in our FAQ
How do I check the status of my order?
You can track your online order using 'My Account'. If you checked out as a guest when placing your order, you can track your order here - simply enter the 10-digit order number found on your confirmation email.
Can I cancel my order?
Once an order for Home Delivery is placed, these cannot be cancelled. We advise you to refuse delivery and apologise for any inconvenience.
For Made to Measure item cancellations, we ask that you inform your consultant you placed the order with before closing on the same day you placed the order.
For Made to Order furniture, we provide a 7 day goodwill order change period during which you can contact us to amend your order. Once this 7 day period has passed we will begin creating your custom made item(s) immediately and so your order cannot then be changed. Please note, the Cozypatio 28 day “change of mind” returns policy will not apply to Made to Order items. Your Statutory Cancellation Rights are unaffected.
If you wish to cancel a Click & Collect order, simply wait 7 days until the order expiries and this will trigger a refund.
You can speak to one of our colleagues through our Live Chat service. Available Monday-Friday 8am-8:30pm, Saturday 8:30am-5:30pm and Sunday 9am-4:30pm. Just open the 'live chat' icon in the bottom right-hand corner of the Contact Us page.
Can I find out when a product will be back in stock?
Unfortunately, we cannot give back in stock dates on specific items at this time. However, for some items we offer the option to sign up for back in stock notifications on the product page, which will be sent to you by email.
Where can gift cards be used?
Physical Gift Cards purchased after 24th June 2024 and e-Gift Cards can be used for full or part payment of eligible items in any Cozypatio store or online at www.Cozypatio.shop. Please note, you can only use one e-Gift Card per online transaction. Multiple cards can be redeemed in Cozypatio stores.
How long will it take to get my refund?
Please note that all refunds will be made to the original payment method.
The time to receive a refund depends on when and how an item was returned and what method you used to pay.
If you purchased an item online and returned it via our drop off or home collection service, when the item(s) has arrived, been inspected and processed, you will receive an email to confirm your refund has been issued. Please allow 7-10 working days to receive your email.
Where mixed payment methods have been used (Gift Cards and Credit/Debit Cards, for example), we will need to process the refund in the order of Gift Cards, then Credit/Debit Card and then cash.
Gift Card refunds will be issued to a new Gift Card or added to an existing Gift Card in store.
Card Payment – 3-5 working days once the item has arrived with us.
Klarna – The refund will be issued to Klarna within 3-5 working days of the item arriving with us. Please visit Klarna to track your refund from them.
PayPal – The refund will be issued to PayPal within 3-5 working days of the item arriving with us. Please visit PayPal to track your refund from them.
Creation – Credit - The refund will be issued to Creation Finance within 3-5 working days of the item arriving with us. Creation Finance will apply the refund to your account within 5-10 working days. Please visit Creation Finance or your Creation Portal for further information.
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